Shipping policy

 

Shipping Policy — TryAquaKidz Last updated: July 2026

At TryAquaKidz, we work hard to make sure your order arrives safely and as quickly as possible. Here's everything you need to know about our shipping process.

1. Processing Time All orders are processed within 48–72 business hours before being shipped. This time is used to verify your order, prepare it, and pack it with care. Orders placed on weekends or holidays begin processing the next business day. You'll receive a confirmation email with your tracking number as soon as your order ships.

2. Estimated Delivery Time Once your order ships, the estimated delivery time is 5–10 business days, counted from the end of the processing time (not from the purchase date). This applies to the following countries/regions:

🇲🇽 Mexico — 5–10 business days 🇺🇸 United States — 5–10 business days 🇪🇺 Europe — 5–10 business days 🇬🇧 United Kingdom — 5–10 business days

*Delivery time is counted after the 48–72 business hours of processing. These are estimated times and may vary due to factors beyond our control, such as customs, weather conditions, or local carrier performance.

3. Tracking Your Order As soon as your order leaves our distribution center, we'll send you a tracking number by email so you can track it in real time. If you don't receive your tracking number within 72 business hours of your purchase, email us at help@tryaquakidz.com and we'll look into it right away.

4. International Shipments: Customs and Taxes For shipments outside Mexico, United States, Europe, and the United Kingdom, your order may be subject to import duties, local taxes, or customs fees determined by your country's authorities. These charges, if applicable, are the customer's responsibility and are collected at the time of delivery or customs clearance. TryAquaKidz has no control over these amounts, as they are set independently by each country. We recommend checking your country's customs policies before purchasing if you have any questions.

5. Delivery Addresses It's your responsibility to enter a complete and correct shipping address at checkout. If the order is returned to our distribution center due to an incorrect or incomplete address, we'll contact you to arrange reshipment. We cannot redirect an order once it has been shipped.

6. Delays Although our estimated delivery times are 5–10 business days after processing, delays can sometimes occur for reasons beyond our control (weather, customs, peak seasons, carrier strikes, etc.). If your order is taking longer than expected, contact us and we'll follow up personally with the carrier.

7. Lost or Damaged Orders If your order arrives damaged or doesn't arrive within a reasonable time beyond the estimate, email us at help@tryaquakidz.com with your order number. We'll help you resolve it with a reshipment or refund, as applicable — see our Return and Refund Policy for more details.

8. Contact Email: help@tryaquakidz.com Response hours: Monday to Friday, guaranteed response within 48 business hours.

This policy applies to purchases made directly on tryaquakidz.com.